Statistically over 50% of all CRM implementations (regardless of traditional software, SaaS or open source) fail to meet at least one key project objective and at the root of failed CRM implementations is often the wrong approach and/or questions being asked.
If you are a business owner of not-for-profit and your approach to selecting an open source CRM solution is to compare SuiteCRM against Vtiger CRM (or any other CRM solutions for that matter) the chances are that you will put a lot of time and effort in to trying to compare two solutions, you will probably mis a number of things or come to the wrong conclusions and still not be any further forward.
Selecting the most appropriate open source CRM solution for your business or not-for-profit should be a relatively straight forward process, albeit it will take some time and effort to work through correctly. Time invested during the early phases of a CRM project (assuming an appropriate approach is used) will de-risk the project and pay significant benefits.
Many people when reviewing CRM solutions review things from a functionality perspective but not necessarily consider things from a process perspective which in many solutions is probably the most critical aspect of the solution design.
Documenting your business processes is relatively straight forward:
If you are able to create process diagrams this is the best method, however even documenting them as lists in MS Word, MS Excel or Google docs will be beneficial.
Modules & Fields
Dashboards & Reports
Vtiger – www.vtiger.com – Programming language PHP, Database mySQL.
Sales Agility – www.suitecrm.com – Programming language PHP, Databases MariaDB, MySQL, Microsoft SQL Server
Whilst size businesses generally use SuiteCRM or Vtiger CRM?
Vtiger CRM is typically recognised as a solution for small and medium sized businesses. That said there are number of known larger solutions with up to 2400 users, our largest Vtiger CRM customer has 950 users.
SuiteCRM is also used by small and medium sized businesses, however SuiteCRM is focussed on competing with enterprise CRM solutions like Salesforce, Microsoft Dynamics, Oracle and SAP.
Mark is Managing Director of Accellier is proud to support businesses locally in the UK as well as further afield in the USA, Australia, and other countries. He is passionate about helping businesses (small and large) to become more efficient and effective and has a reputation for delivering tangible business benefits. With 25 years experience in the technology sector under his belt, he and the wider team at Accellier know what works and what to avoid.
We try to share insanely useful and actionable information on this blog, should you have any questions Mark is always delighted to hear from readers and can be contacted directly on 0044 (0)7739 710091 or firstname.lastname@example.org
Accellier specialises in technology-led business transformations that empower small to mid-market businesses to unlock their potential and drive growth, improve operational efficiency & reduce costs.
We are passionate about the benefits that open source technologies deliver.
Our expertise covers Open Source: CRM, ERP, Workflow & BPM, E-learning, Document Management, Collaboration, Business Intelligence, Reporting, Application Integration and more.