So you have finally decided to implement a new Open Source CRM solution, you have high expectations. You think that this new Open Source CRM software is going to solve all of your problems your organization is facing. However, sometimes those expectations can be misaligned and, unfortunately, that is one of the greatest causes of CRM project failures. It leads to unrealistically high hopes early in a planning process, and then to frustration later in the CRM implementation process.
According to Butler Group, most companies struggle with setting the right CRM implementation timeline. Around 60% of CRM implementations take considerably longer than expected to implement their Open Source CRM systems – largely because they had unrealistic expectations to start with. The vast majority of customers plan CRM projects around best case scenarios and frequently underestimate the amount of organisational change involved and their responsibilities around testing.
So what should you do? While you don’t want to invest all of your money into new CRM solution with the expectation that it will take too long and cost too much, but you also want to be realistic. Here are a few tips to ensure you are able to plan and execute a realistic implementation duration as part of your planning process:
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